Terms of Service
Last updated: August 13, 2026
1. Service provider
SupportKeep is a software service operated by Stjernberg Invest AS, Norway. These terms apply when you create an account, use the Free plan, subscribe to a paid plan or otherwise use SupportKeep.
2. The service
SupportKeep lets sellers publish product information, documentation, compatibility details, known issues and source-grounded AI answers for their buyers. We may improve, change or discontinue features as the service develops.
3. Accounts and acceptable use
You are responsible for your account, the content you upload and keeping login credentials secure. You must have the right to use and disclose uploaded content. You may not use SupportKeep for unlawful activity, abuse, security attacks, harmful content, infringement of third-party rights or attempts to bypass service limits.
4. Free plan, trial and paid subscriptions
SupportKeep offers a Free plan with service limits shown on the website. New accounts may also receive a limited introductory trial with additional capacity. Unless a paid subscription is started, the account automatically continues on the Free plan when the trial ends. Pages or usage above the Free-plan limits may be paused until you reduce usage or upgrade. Paid plans are billed on a recurring basis at the price and interval shown at checkout. Unless cancelled, a subscription renews automatically for the next billing period. You can manage payment details, invoices and cancellation through the billing portal available from your SupportKeep dashboard.
5. Cancellation and refunds
You may cancel a paid subscription through the billing portal. Unless the portal states otherwise, cancellation takes effect at the end of the current paid billing period, after which the account may continue on the Free plan subject to its current limits. Payments are refundable only where required by applicable law or where we expressly agree otherwise.
6. Seller content and buyer questions
You retain ownership of content you upload. You grant us the limited rights necessary to host, process, index and display that content to operate SupportKeep. Buyer questions may be stored and processed so the service can answer questions, identify unresolved topics and improve seller-approved product support.
7. AI-generated answers
SupportKeep is designed to answer from seller-approved product information, but automated systems can still make mistakes. Sellers remain responsible for the accuracy of their product information, and users should verify information where an incorrect answer could cause loss, damage or safety risk.
8. Availability
We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. Maintenance, third-party services, security events and technical failures may temporarily affect access.
9. Liability
To the maximum extent permitted by applicable law, SupportKeep and Stjernberg Invest AS are not liable for indirect, incidental or consequential losses arising from use of the service. Nothing in these terms excludes liability that cannot legally be excluded or limited.
10. Termination
We may suspend or terminate access where reasonably necessary for security, legal compliance, non-payment or material breach of these terms. Where practical, we will provide notice and an opportunity to remedy the issue.
11. Governing law
These terms are governed by Norwegian law, subject to any mandatory rights that apply to you under the law of your country of residence or establishment.
12. Contact and changes
Questions about these terms can be sent through the Support page on this website. If you are logged in, you can also use Help & feedback inside your SupportKeep dashboard. We may update these terms as the service changes; the current version will be published on this page.