Privacy Policy
Last updated: August 16, 2026
1. Who we are
SupportKeep is a software service operated by Stjernberg Invest AS, Norway. Stjernberg Invest AS is the controller for personal data processed to operate SupportKeep, except where we act only on behalf of a customer.
2. Data we process
Depending on how you use SupportKeep, we may process:
- account and authentication information, such as email address and user ID;
- subscription and billing identifiers received from our payment provider;
- product content, documentation and approved answers uploaded by sellers;
- buyer questions and the answers generated for those questions;
- support requests, feedback, contact details and related page or account context you provide;
- technical and security information needed to operate and protect the service; and
- when you accept optional analytics, website and app interaction data such as pages viewed, clicks, scrolling, device/browser information and privacy-masked session replay data.
3. Why we use the data
We use personal data to provide and secure the service, authenticate users, process subscriptions, answer product questions, respond to support requests, understand product feedback, improve reliability, prevent abuse and meet legal obligations. Support requests and feedback may be processed by our AI systems to classify the request, prepare or provide a grounded first-line answer, identify when human review is required, and group recurring customer themes for product improvement. Optional analytics is used to understand acquisition performance and where users encounter friction in the website or seller onboarding experience. The legal basis will normally be performance of a contract, legitimate interests in operating and improving the service, compliance with legal obligations, or consent where optional analytics or advertising storage is involved.
4. Optional cookies, analytics and session replay
SupportKeep uses a consent banner for optional measurement and advertising storage. If you choose Necessary only, Microsoft Clarity is not loaded by SupportKeep. If you accept optional cookies, we may use Google measurement/advertising services and Microsoft Clarity analytics. Clarity can create session replays of interactions with the SupportKeep website and seller app to help us identify usability and onboarding friction. Sensitive input content is masked by Clarity by default. We do not intentionally enable Clarity on SupportKeep HQ or public buyer support pages. You can change your cookie choice at any time from Cookie settings in the footer.
5. Service providers
We use specialist providers to run SupportKeep, including infrastructure, database/authentication, AI, payment, transactional email and optional analytics services. These currently include Vercel, Supabase, OpenAI, Stripe, Resend, Google and Microsoft Clarity. They process data only as needed to provide their services to us and under their applicable contractual and data-protection safeguards.
6. International transfers
Some service providers may process data outside Norway or the EEA. Where required, transfers are handled using legally recognised safeguards provided by the relevant service provider.
7. Retention
We keep personal data only for as long as necessary to provide the service, maintain security and records, respond to support and feedback, resolve disputes and meet legal, tax or accounting requirements. Seller-created product content remains until it is deleted by the seller or the account is closed, subject to limited backup and legal-retention periods. Optional analytics data is retained according to the settings and retention practices of the relevant analytics provider.
8. Your rights
Where the GDPR applies, you may have rights to information, access, correction, deletion, restriction, portability and objection. You may also withdraw consent for optional cookies from Cookie settings and complain to the Norwegian Data Protection Authority (Datatilsynet) or another competent supervisory authority.
9. Contact
Privacy and support requests can be sent through the Support page on this website. If you are logged in, you can also use Help & feedback inside your SupportKeep dashboard. We may ask for information necessary to verify your identity before responding to a rights request.
10. Changes
We may update this policy as SupportKeep develops. The current version will always be published on this page with its last-updated date.