Turn your spreadsheet instructions into permanent product support.
Explain how the file works, which software versions it supports and how buyers should use it — without repeating the same answers manually.
Free forever · No card required · 1 live support page
Put the repeated questions in one current destination.
Keep this information current on the same permanent buyer-facing SupportKeep page.
Keep this information current on the same permanent buyer-facing SupportKeep page.
Keep this information current on the same permanent buyer-facing SupportKeep page.
Keep this information current on the same permanent buyer-facing SupportKeep page.
Support that stays attached to the product.
Buyers can check the current instructions before editing the file and ask questions that are answered only from your approved documentation.
Add the product
Set the current version, quick start, compatibility and known issues.
Add approved knowledge
Upload or paste the information buyers should be allowed to ask about.
Share one link
Put it in your store, purchase email, download page, documentation or product itself.
Put the support link where every buyer already goes.
The fastest way to make a support page useful is to attach it to existing buyer touchpoints instead of asking customers to remember another destination.
On the first Instructions tab
Use the same permanent SupportKeep URL so future updates do not require changing old links.
In the download or delivery email
Use the same permanent SupportKeep URL so future updates do not require changing old links.
Beside the file on your storefront or documentation page
Use the same permanent SupportKeep URL so future updates do not require changing old links.