Why not just use a normal FAQ?
For many simple products, a normal FAQ is enough. SupportKeep becomes useful when the answer can change with the product version, operating system, host app, compatibility state or a known issue — and when buyers should be able to ask a product-specific question without opening a support ticket.
Use an FAQ for static answers. Use SupportKeep when the support context changes.
A FAQ is a list of answers. SupportKeep is a current support home for one digital product: current version, compatibility, setup, known issues and buyer Q&A constrained to seller-approved knowledge. If the sources do not support an answer, it can say that the answer is not documented instead of guessing.
A normal FAQ is best when answers rarely change
If you sell a simple file or product with stable instructions, a short FAQ on your existing website may be all you need. There is no reason to add another tool just to duplicate static text.
Version-aware support matters when answers can conflict
A workaround for version 1 can be wrong for version 2. Compatibility can also change after an operating-system, host-app or dependency update. SupportKeep keeps the current product context explicit instead of flattening every answer into one list.
Buyer Q&A helps people who will not read the whole FAQ
Some buyers will never browse a long support page. They want to ask one specific question. SupportKeep lets them do that while restricting the answer to the product knowledge the seller has approved.
The goal is not more documentation. It is less searching.
A buyer should not have to decide which old PDF, FAQ entry, release note or support thread is still valid. The useful support experience answers the first practical question: what applies to my product right now?
Current version
Make the active release visible instead of forcing the buyer to infer it from old documentation.
Compatibility
Keep supported platforms, hosts and dependencies tied to the current support context.
Known issues
Show confirmed issues and workarounds without presenting old fixes as current truth.
Do not replace a good FAQ just because a new tool exists.
Keep the FAQ if your product is stable, the answers are short, buyers already find them, and you do not have version-specific or compatibility-heavy support. SupportKeep is meant for the cases where a permanent product-specific support destination removes real friction.
Stable product, few questions, little version or compatibility complexity.
Changing versions, recurring compatibility questions, known issues or fragmented support material.
Keep a broad website FAQ and point product-specific questions to a permanent SupportKeep page.
The easiest test is one real support page.
Start with the product that generates the most repeated setup, compatibility or version questions. If the page is not meaningfully more useful than what you already have, keep your existing FAQ.