How easy is it for buyers to get support before they send another email?
We are reviewing public digital-product pages against the same seven visible support signals used by the free Support Score. Results below are published only from observations actually collected — never estimated.
FAQ / self-service answers
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Waiting for enough observations.
Documentation / manual
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Waiting for enough observations.
Known issues / troubleshooting
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Waiting for enough observations.
Version / release information
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Waiting for enough observations.
Compatibility / requirements
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Waiting for enough observations.
Quick start / installation
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Waiting for enough observations.
Visible support path
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Waiting for enough observations.
Simple, reproducible and intentionally narrow.
This benchmark checks what a buyer can visibly find on a public product, FAQ or documentation page: FAQ/self-service answers, documentation, known issues, version information, compatibility, setup and a clear support path. It does not claim to measure private ticket quality or customer satisfaction.
No private customer data, accounts or gated material.
The same seven support signals across the sample.
The page updates from collected observations rather than invented headline statistics.
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